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If we haven't covered any question you may have, please feel free to email enquiries to Hello@clarkandbeau.co.uk, we will aim to respond within 48 hours.

Sorry, we're unable to make alterations to existing orders. You'll need to place a new order, however we are more than happy to give you a free postage code to combine your orders.

Unfortunately, we cannot promise that it will be possible to change or amend an existing order, however we will always endeavour to. You have 48 hours to cancel a personalised order, after that time your order is then in production and cannot be cancelled.

All orders receive two emails: one is an order confirmation to let you know we've received your order and the other is to give you a heads up that your order is on it's way.

If you haven't received these emails please double-check your Spam folder because they can sometimes end up there. If your email(s) aren't in your junk mail then you may have incorrectly entered your email address. If you think this is the case simply send an email to Hello@Clarkandbeau.co.uk letting us know and we will resolve the issue for you.

Pre order

We sometimes offer items for pre order before we physically receive the stock, so that you can secure your child's size ahead of time. Make sure to order your pre order and ready to ship items separately, or else they'll be shipped together once we receive your pre order item(s).

Unfortunately, pre ordered items cannot be cancelled as they are bespoke items ordered especially for you.

Shipping

Your shipping confirmation will be emailed automatically when we mark your order as dispatched. Check your spam folder if your confirmation hasn't arrived to your inbox. If you think you may have entered your email address incorrectly, drop us an email and we can adjust it for you.

Yes we do! There are a few exceptions, but we can ship to pretty much anywhere in the world!

Sorry, as this is something that varies from country to country we can't estimate this for you and you'll need to check with your local customs authorities before placing your order! For your info, your parcel will be marked as 'Childrens clothing' along with the parcel value as legally required by us.

Tracking

UK Customers - All UK orders are sent tracked. You can find your tracking number in your shipping confirmation email.

International Customers - Tracking information is only available for orders sent via International Tracked. Tracking information is not available for orders sent via International Standard. You can find your tracking number in your shipping confirmation email.

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