All orders are sent using Royal Mail tracked 24 or Royal Mail tracked 48, Tracking is provided via email and also via text. Please note that all personalised orders must still go through our turnaround time of 1-10  working days (excluding weekends), the option you select applies to when the item is complete and ready to be sent. If the turnaround on a product is longer than our usual turnaround time it will be stated in the product description.

If your order contains pre order and non pre order items, your order will not be completed until the full order is available. Should you wish to receive the items that are not pre order before the date advertised online, please contact us and we can arrange a separate postage charge for you.

International delivery:

All international orders are dispatched tracked via Royal mail or UPS, please refer to courier website for timings dependent on the country. 

Any customs fees applied will be charged to the customer, we do not control customs fees and we do not calculate them, if there is any issues regarding this you would be required to contact UPS directly.

 Exclusions:

There is a number of items with special delivery dates that do not fall within our usual working day turnaround. If the item from your order does not fall in our usual 1-10 working day turnaround, this will be clearly stated in the product description.

Please be aware our delivery timeframes for all items are estimates and can sometimes be subject to change. We will always do our very best to get our order to you on time. Pre order items cannot be cancelled or refunded in this instance.

If you order shows as having a pre order item within it, please ensure you read the product description or terms and conditions box at the checkout for further information regarding the delivery date.