• We strictly do not refund personalised items under any circumstances.
  • We do not exchange items unless at our error or fault.
  • We do not offer refunds on non personalised items, it is exchange or credit note only.
  • If you pre order and item without personalisation and it is not suitable you will be offered and exchange only.
  • No amendments are guaranteed once the order is placed with us. We will amend wherever possible.
  • Once an order is placed you will have a 1-2 working day cancellation time. After this time has passed you will not be entitled to cancel your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted.
  • All queries in relation to any aspect of the product needs to be disputed within 14 days of the delivery date. This includes sizes and personalisation.
  • No products are exchangeable after 30 days of order. Under any circumstances.
  • Returned items should be sent by prior agreement to Clark and Beau Ltd, South Bank Business Centre, Unit 12 - Building 2, Normanby Road, TS6 6RS

Lost mail:

It is important to note the following: we do not take any responsibility for lost mail when our courier has provided us with sufficient evidence of delivery in the form of a signature.. We use a Royal mail fully tracked service which allows us to record each parcels journey.

Please be aware that if you claim none delivery despite our courier recording your delivery as successful, we will not automatically refund or replace the items. This includes the safe place option. The procedure of a claim can take a number of weeks to process. Once Royal mail have accepted the claim and reimbursed the costs, we have lost we will then discuss the replacement of your order. We do not refund any orders or amendments to order in this case but we do offer a size increase to cover the time it has taken to process the claim.